About the Shell V-Power Club

General Shell V-Power Club Terms & Conditions

This web site is owned and operated by The Shell Company of Australia Limited (ABN 46 004 610 459), a company incorporated under the laws of the State of Victoria, Australia with its registered office at 8 Redfern Road, Hawthorn East, Victoria, Australia, 3123.
Visitors to this web site are bound by the following terms and conditions so please read these carefully before going on. For the purposes of these terms and conditions, "this web site" means the shellvpowerclub.com.au site.
Other Shell web sites may contain terms and conditions which are different from these terms and conditions. On your journey around the Shell web sites please check the terms and conditions of each web site which you visit and do not assume that these terms and conditions apply to all Shell web sites.

Click on a link for more information:

General
Disclaimer
Terms and Conditions
Changes to Terms and Conditions
Changes to/Operation of Web Site
Data Protection
Complaints Procedure
Jurisdiction
Privacy Policy

General

1. The Shell V-Power Club is an Australian online Club that rewards loyal Shell V-Power customers
2. Only Australian residents can become members of the Shell V-Power Club
3. Purchase of Shell V-Power is not required for registration, however in order to enter the Shell V-Power Club promotions members are required to purchase:
   
   • Shell V-Power petrol (subject to availability) from any participating Coles Express site in NSW, ACT, VIC, SA or QLD; or
   • Shell Premium Unleaded petrol (subject to availability) from any participating Coles Express site in WA, NT or TAS.
4. Submit a valid Shell Coles Express receipt number and URN code for every redemption / entry in accordance to the Terms and Conditions (see Competitions & Offers section for further details).

Disclaimer

1. Shell companies have their own separate identities but in this web site we may sometimes use "Shell", "Group, "we" or "us" when we refer to Shell companies in general or where no useful purpose is served by identifying any particular Shell company.
2. This web site may include links to external web sites. When you follow such links the external web site may appear as a full screen (in which case you will need to use the back button on your browser to return to this web site) or in some cases it may appear in a new window (in which case you will be able to return to this web site by closing the new window). Where an external web site appears within the frame of this web site, this is purely for ease of navigation and does not indicate any responsibility on our part for the external web site concerned, even if it is a web site owned and operated by another Shell company. These links are provided in order to help you find relevant web sites, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes. The Shell Company of Australia Limited is not responsible for the owners or operators of these web sites or for any goods or services they supply or for the content of their web sites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).
3. All information or advice provided as part of this web site is intended to be general in nature and you should not rely on it in connection with the making of any decision. The Shell Company of Australia Limited tries to ensure that all information provided as part of this web site is correct at the time of inclusion on the web site but does not guarantee the accuracy of such information. The Shell Company of Australia Limited is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage (whether caused by negligence or otherwise) suffered by you as a result of you taking this action.
4. The Shell Company of Australia Limited does not represent or warrant that any file or program available for download and/or execution from or via this site is free from errors, viruses, defects or other conditions which would damage or interfere with data, hardware or software with which it might be used.
5. To the extent permitted by law, The Shell Company of Australia Limited, its related companies, directors, officers, employees, agents, contractors, successors or assigns shall not be liable for any damages whatsoever (whether caused by negligence or otherwise) arising out of, or in any way related to, the use of this web site or any other site linked to this web site.
6. Shell reserves the right to monitor any information transmitted or received through any Forum provided.  Shell, at its sole discretion and without prior notice, may at any time review, remove or otherwise block any material posted.
7. Should any part of this site offer you the opportunity to join in or read from a forum, please be aware that communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of Shell.  Shell accepts no responsibility or liability for anything posted on the forum by any user of the forum and you must not use the forum to post, upload or otherwise transmit information or pictures that are defamatory, a breach of privacy or otherwise unlawful.

Terms and Conditions

1. This web site contains material including text, photographs and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by The Shell Company of Australia Limited or have been licensed to it by the owner(s) of those rights so that it can use this material as part of this web site.
2. This web site also contains trade marks, including the mark "Shell" and the Shell emblem. All trade marks included on this web site belong to The Shell Company of Australia Limited or have been licensed to it by the owner(s) of those trade marks for use on this web site.
3. You may:
   
   • access any part of the web site;
   • print off one copy of any or all of the pages for your own personal reference.
4. You may not:
   
   • copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the web site except as set out under "You may". These restrictions apply in relation to all or part of the material on the web site;
   • remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site;
   • link to this web site;without our express written consent.
5. If you wish to provide a hypertext or other link to this web site, please contact us via email: sal-web-enquiries@shell.com with details of:
   
   • the URL(s) of the web page(s) from which you are proposing to link to this web site;
   • the URL(s) of the web page(s) on this web site to which you are proposing to link,and we will consider your request. It is our decision as to whether we agree to your request and we do not have to do so.

Changes to Terms and Conditions

1. The Shell Company of Australia Limited may change the terms and conditions and disclaimer set out above from time to time. By browsing this web site you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site.

Changes to/Operation of Web Site

1. The Shell Company of Australia Limited may change the format and content of this web site at any time.
2. The Shell Company of Australia Limited may suspend the operation of this web site for support or maintenance work, in order to update the content or for any other reason.
3. The Shell Company of Australia Limited reserves the right to terminate access to this web site at any time and without notice.

Data Protection

1. Personal information provided to The Shell Company of Australia Limited or other Shell companies through this web site will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing personal information to us you are consenting to its use in accordance with our privacy policy.

Complaints Procedure

1. If you have a question or complaint about this web site, please contact us via email: general-enquiries-au@shell.com

Jurisdiction

1. These terms and conditions are governed by and to be interpreted in accordance with the laws in force in the State of Victoria, Australia and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise the Courts of Victoria and any Courts competent to hear appeals therefrom will have non-exclusive jurisdiction over such dispute.

Contact Us

Shell V-Power Club Customer Service:
Email - www.apps.shell.com.au/tellshell
Telephone - 13 16 18

Shell Privacy Policy Officer:

Email - general-enquiries-au@shell.com or Tell Shell
In writing -
Shell Privacy Officer
PO Box 872K
Melbourne VIC 3001

Telephone - 131618

Privacy Policy

Shell Internet Privacy Policy
   

1. During your visits to internet sites that are operated by The Shell Company of Australia Limited and affiliates ("Shell"), you may be asked to provide Shell with personal information. All personal information collected via Shell internet sites will be treated in accordance with the Shell Privacy Policy.
2. Shell acknowledges the special nature of the internet and is therefore providing you with additional information about privacy and the internet.

Use of Cookies

1. Shell may send cookies (pieces of programming) to your computer while you are accessing a Shell internet site. Cookies enable Shell to enhance the web offerings to you and to provide an optimal online experience.
2. Shell will not collect any of your personal information with our cookies, although we many collect non-attributable (anonymous) information regarding your use of Shell internet sites.
3. Some web browsers enable you to decline the receipt of cookies. You may utilise this function, in which case you will still be able to access Shell internet sites; albeit without some enhancement features.
4. Shell will continue to send cookies to your computer and we do not promise that a web browser set to decline these cookies will be effective.

Storage and protection of your personal information

1. Shell will endeavour to keep your personal information secure and prevent unauthorised disclosure.
2. However, Shell cannot promise that your personal information will not be accessed by an unauthorised person (eg. a hacker) or that unauthorised disclosures will not occur.
3. If Shell provides you with any passwords or other security devices then it is important that you keep these secret and confidential and do not allow them to be used by any other person. You should notify Shell immediately if the security of these devices is breached to prevent the unauthorised disclosure of your personal information.

Third-party internet sites and information security

1. Shell assumes no responsibility for the information practices of third-party internet sites where a user of a Shell internet site is able to access non-Shell internet sites through ours. You are encouraged to review each internet site's privacy policy before disclosing any personal information.

Contact us

If you have any questions regarding this Internet Privacy Information or the Shell Privacy Policy or if you would like more information regarding the way Shell manages personal information, then please contact Shell:

Via email: general-enquiries-au@shell.com or Tell Shell

In writing:
Shell Privacy Officer
PO Box 872K
Melbourne VIC 3001
Telephone: 131618